Our character guides our actions. How we work is determined by fourteen points of character which we try to express among ourselves as much as with our customers.
Our customer's success is our success; we are interdependent.
We create self-reliance in our customers, building capacity to sustain results achieved together.
We set change in motion quickly, making improvements on the go. We do not seek complete agreement before acting and prize real time action.
We do seek alignment on important issues including direction and overall strategy.
We look carefully at our results and how to improve them, openly examining and addressing negative as well as positive consequences and looking first to our own behaviors.
We provide a warranty for our work. If we fall short of specified gains we do whatever it takes to make things right.
We try hard to align what we say with what we do.
We pursue human growth as a personal as well as an Institute mandate, recognizing that our approaches will vary. In so doing, we find and build on the strength of every person while encouraging ourselves to address areas of improvement.
We believe every role at The Institute is important and that every person is a professional in what he or she does. Status is achieved, not granted.
We take individual as well as shared responsibility for making things work, fixing rather than blaming.
We speak directly to a person when we have a problem with them and not to others. We speak
for ourselves in all matters.
No one gets to be abusive or disrespectful to another in any way.
We take the expression of the six principles underlying our philosophy of change as a given.
